Refund Policy

Last Updated: May 15, 2024

At BaysilHouette Photography, we strive to provide high-quality products and services. This Refund Policy outlines our guidelines for returns, cancellations, and refunds for various offerings. Please read this policy carefully before making a purchase.

By purchasing our products or services, you agree to the terms outlined in this Refund Policy.

1. Digital Products

1.1 Downloadable Photography Resources

Due to the instant-access, non-tangible nature of our digital products (e-books, presets, guides, templates, etc.), all sales of digital downloads are final and non-refundable unless required by applicable consumer protection laws.

However, if you experience technical issues with accessing or downloading your purchase, please contact our customer support team within 7 days of purchase, and we will assist in resolving the issue or provide a replacement.

1.2 Damaged or Defective Digital Products

If you believe a digital product is corrupted or defective in any way, please contact our customer support team within 7 days of purchase with a detailed description of the issue. If we confirm the product is defective, we will provide a replacement or issue a refund at our discretion.

2. Online Courses and Workshops

2.1 Self-Paced Courses

We offer a 14-day satisfaction guarantee for our self-paced online courses. If you are dissatisfied with your purchase, you may request a refund within 14 days of purchase, provided that:

You have completed less than 30% of the course content
You provide specific feedback about why the course did not meet your expectations

To request a refund, please email [email protected] with your order number and reason for the refund request.

2.2 Live Workshops and Webinars

For scheduled live workshops and webinars:

Full refund available if canceled more than 14 days before the scheduled start date
50% refund if canceled between 7-14 days before the scheduled start date
No refund for cancellations less than 7 days before the start date, but you may transfer your registration to another person or apply it to a future workshop

If BaysilHouette Photography cancels or reschedules a workshop, you will be offered either a full refund or the option to transfer to the rescheduled date.

2.3 Workshop Recordings

Access to recordings of live workshops or webinars that you have attended or purchased separately follows the same refund policy as digital products (non-refundable).

3. Photography Prints and Physical Products

3.1 Custom Prints and Products

For custom photography prints and physical products:

If the product arrives damaged or defective, please contact us within 7 days of receipt with photos of the damaged item and packaging
If the product does not match what was described or ordered, please contact us within 7 days of receipt
For quality issues related to printing, color accuracy, or materials, please contact us within 7 days of receipt

Upon verification, we will either replace the product or provide a refund at our discretion.

3.2 Return Shipping

If a return is approved for physical products:

For damaged, defective, or incorrectly shipped items, BaysilHouette Photography will cover the return shipping costs
For returns due to customer preference or change of mind (where applicable), the customer is responsible for return shipping costs
All returns must be in their original packaging and in the same condition as when shipped

3.3 Non-Returnable Items

The following items cannot be returned or refunded:

Custom-made or personalized products created to your specifications
Gift cards
Products marked as final sale or non-returnable at the time of purchase

4. Membership Subscriptions

4.1 Monthly Subscriptions

For monthly memberships or subscription services:

You may cancel your subscription at any time
Cancellations take effect at the end of the current billing period
No partial refunds are provided for unused portions of the current billing period
Access to member content and benefits will continue until the end of the paid billing period

4.2 Annual Subscriptions

For annual memberships or subscription services:

You may request a prorated refund within the first 30 days of purchase
After 30 days, annual subscriptions are non-refundable
You may cancel the auto-renewal of your annual subscription at any time

4.3 Cancellation Process

To cancel a subscription:

5. Photography Services

5.1 Booking Deposits

Booking deposits for photography services are non-refundable as they secure your session date and time. However, deposits may be applied to a rescheduled session if you notify us at least 14 days prior to the original session date.

5.2 Session Cancellations

Notice Period	Refund Policy	Rebooking Option
More than 30 days before session	Full refund of any payments beyond the non-refundable deposit	Deposit can be applied to a new date
14-30 days before session	50% refund of any payments beyond the non-refundable deposit	Deposit can be applied to a new date (subject to availability)
Less than 14 days before session	No refund	Deposit may be applied to a new date at our discretion

5.3 Weather-Related Cancellations

For outdoor photography sessions that must be canceled due to inclement weather:

No refund will be issued, but the session will be rescheduled at no additional cost
The determination of unsuitable weather conditions will be at the discretion of the photographer

5.4 Photographer Cancellation

In the rare event that BaysilHouette Photography must cancel a session due to illness, emergency, or other unforeseen circumstances, you will be offered either:

Rescheduling at no additional cost, or
A full refund of all payments made

6. Event and Workshop Attendance

6.1 In-Person Photography Workshops

For in-person photography workshops and events:

Full refund available if canceled more than 30 days before the event
50% refund if canceled 15-30 days before the event
No refund for cancellations less than 15 days before the event
Ticket transfers to another person are allowed up to 7 days before the event

6.2 Event Cancellation by Organizer

If BaysilHouette Photography cancels an in-person event:

Full refund will be provided
Alternatively, you may transfer your registration to a future event
BaysilHouette Photography is not responsible for travel, accommodation, or other expenses incurred by attendees

7. Refund Process and Payments

7.1 Refund Processing Time

When a refund is approved:

Credit card refunds typically process within 5-10 business days
Bank transfers may take 7-14 business days
Other payment methods may vary in processing time

7.2 Refund Method

Refunds will be issued using the original payment method whenever possible. If this is not possible, an alternative refund method may be arranged.

7.3 Partial Refunds

In some cases, partial refunds may be offered when:

Only a portion of an order is being returned
The return falls under a partial refund policy as outlined above
A store credit or exchange is preferred by the customer

8. Special Circumstances

We understand that exceptional circumstances can occur. If you experience an emergency, illness, or other special situation that affects your purchase or ability to use our products or services, please contact us as soon as possible. Special circumstances will be evaluated on a case-by-case basis.

9. Contact for Refund Requests

To request a refund or discuss a return, please contact us at:

BaysilHouette Photography
Email: [email protected]
Phone: +44 949 077 0754

Please include the following information in your request:

Your full name and contact information
Order number or purchase information
Description of the issue and reason for the refund request
Any relevant documentation (photos of damaged items, etc.)

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

This Refund Policy was last updated on the date noted at the beginning of this document.